Question 1

TERMS OF SERVICE:

Accepted Answer

1. At no time are any credit card details stored by us.
2. All items remain the property of The Evolution until payment has been made in full.
3. We reserve the right to refuse to sell any goods.
4. Payment can be made via BACS, Paypal, debit or credit card.
5. While every care is taken to keep your details secure throughout the transaction process, we cannot be held responsible for any loss you may suffer as a result of an unauthorised third party accessing your details while you place an order.
6. Under no circumstances can we be held liable or accountable for failed deliveries due to inaccurate address details provided to us by a customer. It is the customer’s responsibility to check details thoroughly, both at time of order and in the Order Confirmation and Despatch Confirmation emails received.
7. We reserve the right to refuse refunds where it is deemed either by ourselves or by the product manufacturer that product misuse has occurred.
8. Items claimed as faulty may be returned to us for testing, and in the event that no manufacture defect is present, these items will be returned to you at your cost.
9. When returning goods to us, please obtain a certificate of postage. We cannot refund or exchange items that fail to reach us. However, with a certificate of postage you should be able to claim compensation from Royal Mail. Where postage costs are to be refunded by The Evolution, only a basic service will be funded. Any services used by a customer which are not basic services (i.e. Special Delivery) may not be refunded in full.
10. Sale or clearance items are non-returnable.
11. In the event that a package is sent to you and taken to your local Post Office, it is your responsibility to collect the item before it is returned to us by Royal Mail or by courier. Orders returned to us as uncollected may be re-sent, but you will be responsible for the additional postage fees incurred. If in the circumstances, you would prefer to receive a refund, we will happily refund you, minus the postage fees incurred in the first delivery attempt.
12. In the event that you place multiple orders to the same address, you remain eligible for any postage charges incurred on orders and we reserve the right to combine packages where appropriate.
13. In the event that you fail to collect a parcel or provide an incorrect delivery address, you may be eligible for any costs incurred in the parcel being returned to us. This charge will be deducted from any refund given on the original product purchase.
14. All products are subject to availability
15. We reserve the right to cancel orders where incorrect pricing has been listed.

Question 2

OVERVIEW

Accepted Answer

The website is operated by The Evolution. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Evolution’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Question 3

ONLINE STORE TERMS AND CONDITIONS

Accepted Answer

1. This page (together with the documents referred to on it) explains the terms and conditions on which we supply any of the goods or products (Products) and services (Services) listed on our online store to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products or Services. You should understand that by ordering any of our Products or Services, you agree to be bound by these terms and conditions.
2. The website is operated by The Evolution. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Evolution’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
3. The term ‘The Evolution’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is at 29 Merryhill Road, Bracknell, RG42 2DN. The term ‘you’ refers to the user or viewer of our website.

Question 4

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

Accepted Answer

After placing an order, you will receive online notification from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product or Service. All orders are subject to acceptance by us.
The contract between us (Contract) will only be formed when you receive the Products and/or Services (as applicable). In the case of Products, the Contract will relate only to those Products which you receive.
A contract for any other Products which may have been part of your order will be formed when you receive those other Products.

Question 5

YOUR STATUS

Accepted Answer

By placing an order through our site, you warrant that:
-  you are legally capable of entering into binding contracts;
- you are at least 16 years old; and
- that you are not resident in a country where making a payment to our site, in line with these terms and conditions would breach any laws in that country.

Question 6

DELIVERY OF PRODUCTS

Accepted Answer

In the case of Products, your order will be fulfilled/made ready for receipt (as applicable) within a reasonable time of the date indicated at the time of ordering, unless there are exceptional circumstances.
All orders are delivered via Royal Mail or a courier. We aim to dispatch all goods within 2-3 working days subject to availability.

Question 7

WARRANTY

Accepted Answer

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. All other warranties, conditions or terms relating to fitness for purpose, merchantability, satisfactory quality or condition whether implied by stature or common law are excluded in so far as permitted by law.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

Question 8

CANCELLATION RIGHTS

Accepted Answer

1. In the case of Products, if you are contracting as a consumer, you have a statutory right to cancel your Product order for any reason and receive a full refund, except in the case of certain products listed in paragraph 13.
2. You will receive a full refund of the price paid for the Products (excluding postage costs). Your statutory right to cancel a Contract relating to the purchase of a Product starts from the date when you receive the Product (when the Contract between us is formed). If the Products have been delivered to you, you may cancel at any time within 7 working days, starting from the day after you receive the Products. You will pay the cost of postage when returning any items. We must receive an email notification from you within 7 days of receiving the goods in order to qualify for a refund. In order for us to issue a full refund, goods must be returned unused, undamaged and in original packaging. If an item is returned used or damaged, we will return the item without a refund or exchange. Please email us at hello@theevolution.shop if you would like to return an item.
3. In the event that you received a Product that is damaged on delivery then please inform us of this in writing as soon as possible. If a Product is returned to us damaged and you have not informed us that the Product was damaged when you received it then we may refuse your right to cancel or receive a refund.
4. We cannot accept returns of sanitary pads or other sanitary products.
5. We reserve the right to refuse refunds where it is deemed either by ourselves or by the product manufacturer that product misuse has occurred.
6. Items claimed as faulty may be returned to us for testing, and in the event that no manufacture defect is present, these items will be returned to you at your cost.
7. When returning goods to us, please obtain a certificate of postage. We cannot refund or exchange items that fail to reach us. However, with a certificate of postage you should be able to claim compensation from Royal Mail. Where postage costs are to be refunded by The Evolution, only a basic service will be funded. Any services used by a customer which are not basic services (i.e. Special Delivery) may not be refunded in full.
8. Sale or clearance items are non-returnable.
9. You have a legal obligation to take reasonable care of the Products while they are in your possession.

Question 9

TRANSFER OF RIGHTS AND OBLIGATIONS

Accepted Answer

1. We may transfer our rights and obligations under these terms and conditions to another organisation, but that will not affect your rights or our obligations under your Contract with us.
2. You may only transfer your rights and obligations under your Contract with us if we agree to this in writing.

Question 10

PRICE

Accepted Answer

1. The price of the Products, Services and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
2. Product and Service prices include VAT, where applicable. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products or Services in full before the change in VAT takes effect.
3. Product and Service prices and delivery charges are liable to change at any time, but changes will not affect orders for Products and/or Services which you then take steps to fulfil/receive within a reasonable time of such order.

Question 11

REFUNDS

Accepted Answer

1. If an order is cancelled in accordance with the paragraphs set out in section Cancellation above, then we will refund the amounts owed as soon as possible following cancellation and in any case within 30 days following cancellation.
2. If we are due to provide you with a refund then this will be made to the credit or debit card used to carry out the original transaction.

Question 12

HOW WE USE YOUR INFORMATION

Accepted Answer

Please read the Privacy Policy (javascript:void(0))for details on how we will use your information. By using our website you hereby agree and accept the terms of our Privacy Policy.

Question 13

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

Accepted Answer

1. We have the right to revise and amend these terms and conditions from time to time.
2. You will be subject to the policies and terms and conditions in force at the time that you order Products and/or Services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

Question 14

PROHIBITED USES

Accepted Answer

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Question 15

TERMS OF SERVICE

Accepted Answer

1. The Evolution does not store any credit or debit card information. While every care is taken to keep your details secure throughout the transaction process, we cannot be held responsible for any loss you may suffer as a result of an unauthorised third party accessing your details while you place an order.
2. Until payment has been made in full, all items ordered remain the property of The Evolution.
3. The Evolution reserves the right to refused to sell any goods. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
4. Under no circumstances can we be held liable or accountable for failed deliveries due to inaccurate address details provided to us by a customer. It is the customer’s responsibility to check details thoroughly, both at time of order and in the Order Confirmation and Despatch Confirmation emails received.
5. In the event that a package is sent to you and taken to your local Post Office, it is your responsibility to collect the item before it is returned to us by Royal Mail or by courier. Orders returned to us as uncollected may be re-sent, but you will be responsible for the additional postage fees incurred. If in the circumstances, you would prefer to receive a refund, we will happily refund you, minus the postage fees incurred in the first delivery attempt.
6. In the event that you place multiple orders to the same address, you remain eligible for any postage charges incurred on orders and we reserve the right to combine packages where appropriate.
7. In the event that you fail to collect a parcel or provide an incorrect delivery address, you may be eligible for any costs incurred in the parcel being returned to us. This charge will be deducted from any refund given on the original product purchase.
8. All products are subject to availability
9. We reserve the right to cancel orders where incorrect pricing has been listed.

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